Communication Style

1. Back-office vs. front office
2. Client vs. customer
3. Dates - June 1991 or October 1, 2003, or Nov. 10, or the 12th of May
4. Dollars - CDN$12 million or US$10 million
5. e-words - e-business, e-government, e-mail
6. Healthcare (not health care)
7. Home page (not homepage)
8. Internet (not internet)
9. Italicize titles of books, magazines, newspapers while place "titles of shorter works" (e.g. articles, reports, studies) in quotation marks
10. Nearshore (not near shore)
11. Spell out a number (unless a calendar year) at the beginning of a sentence
12. Spell out whole numbers below 10, except $2 million or $20 billion
13. Use a hypen after words ending in "y" when large numbers must be spelled out (e.g. five hundred fifty-two)
14. Spell out "percent", use % where space is limited
15. Offshore (not off-shore) vs. onshore (not on-shore)
16. Offsite (not off-site) vs. onsite (not on-site)
17. Online (not on-line)
18. Telephone numbers - (123) 345-7890, ext. 1234 or 1-800-111-2222
19. Time - 9:00 a.m., 10:00 p.m., noon, midnight
20. Vice-president (not vice president)

Create a winning team

1. Start a WBS and see who and what you need
2. Make a list of the skills your resources need to complete the work
3. Start the work authorization process early so that time for your project is blocked out on the resource's schedule
4. Plan training that helps the team succeed
5. Plan groud rules
6. Set up work space
7. Clarify who will be responsible for hiring, firing and performance assessments
8. Choose your leadership style